Frequently Asked Questions
Need help answering some questions? If you have a more specific question please email: info@sankofaib.co.za
The role of an Insurance Broker is to work as an intermediary between their clients and insurer/s to arrange Insurance Policies which are suitable for their clients’ needs.
Your policy wording sets out the insured items or events that you are covered for. Kindly refer to the wording on your contract for clarity. Alternatively, you may get in touch with our team members who are always available to assist you.
For you convenience, all claims can be submitted telephonically by contacting us on +27 11 025 6566.
The time taken to settle a claim depends on the type of claim submitted and the severity of the damage. Some claims require assessors to be appointed which may mean more time to settle. Those that do not require assessors are usually settled quicker.
Yes. A claim will usually result in a decrease in your no claims bonus which will then result in a premium increase.
No. We will provide you with a free quote, quick and easy. Should you want to request a quote from us, simply complete our form on our Get A Quote page and we will contact you for all other relevant details.
An excess is the first amount which you (the Insured) have to pay towards any claim you submit to an Insurer. Motor vehicle excesses are paid by you directly to the panel beater on collection of your repaired vehicle whilst for most other claims the Insurer will deduct your excess from the compensation amount prior to settlement. It is important to note that not all excesses are the same amount, they differ from policy to policy and some policies allow for the excess to be ‘bought back’ or ‘waived’. This is at an additional cost determined by the Insurer.